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30INV Frequently Asked Questions (FAQs)
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Account Administration
Select a sub-category to search, or review the top Knowledge Base resources for this category listed below
How do I open an account?
Answer:
Account opening consist of 3 steps:
1.Register and create an account: create an account by submitting your application online or by downloading the forms in PDF format and submitting the completed forms to 30INV Corporation.
2.Activate your account: the activation instructions are sent to your email address once step 1 (registration) is complete.
3.Confirm your identification: Upon activation, you will need to confirm your identification (PDF form).
Once your identification documents have been processed, you will be sent an email indicating that your account is ready for funding.
Please visit our Account Opening page for full details on the application and legal forms required.
Last Update: Mar 14, 2009
Can I have more than 1 30INV account?
Answer:
Yes, as long as the additional accounts are sub-accounts linked to your Primary 30INV account.
We allow each customer to have one primary account, however you can have more than one sub-account. The extra benefit of that is that you will be able to switch from one account to the other without having to log out and log back in as well as transfer funds between these accounts.
Note also that you can have sub-accounts in different currencies and with different leverage.
If you wish to open a sub-account, please contact us with your Primary account number, the desired currency of the sub-account, the desired leverage, and the name of the sub-account (the name is optional).
Please note, self-referring is prohibited.
Last Update: Mar 10, 2009
Do I have to live in the U.S. to open an account?
Answer:
No. 30INV clients do not have to reside in the United States to open an account with Company.
In addition to US Dollar (USD) and Euro (EUR) accounts, 30INV currently supports Canadian Dollar (CAD), Swiss Franc (CHF), Great Britain Pound (GBP), Japanese Yen (JPY), and Australian Dollar (AUD) accounts. For more information, please refer to our multicurrency accounts document.
Last Update: Mar 14, 2009
What is the minimum account balance?
Answer:
Unlike most Internet-based FX trading platforms, there is NO minimum deposit for opening an account with 30INV.
Last Update: Mar 10, 2009
Does my margin deposit earn interest?
Answer:
All customer funds are maintained in an interest bearing account. You will earn the current money market rate on your deposit.
Last Update: Mar 10, 2009
How can I change my account details?
Answer:
To change your account details, click on the 'Account' menu at the top of the platform and select 'Edit Account' from the drop down menu. You may need to log out and log back in to see the change.
Last Update: Mar 09, 2009
Can I change my account currency?
Answer:
You can change the home currency of your account only if you have not funded the account. Regretfully, we will not be able to change your account currency if funds have already been transferred to your account.
Last Update: Mar 09, 2009
What is my home currency?
Answer:
Your home currency is the currency that your 30INV account balance is held in. You would have selected this currency when you opened your account. All trades are settled in your home currency.
Last Update: Mar 09, 2009
Currency Trading
Select a sub-category to search, or review the top Knowledge Base resources for this category listed below
Why trade currencies?
Answer:
Currencies are traded for hedging and speculative purposes. Various market participants such as individuals, corporations, and institutions trade forex for one or both reasons.
Corporate treasurers, private individuals and investors have currency exposures during the the regular course of business. The 30INV Platform is an ideal platform to hedge any such exposure. An investor, who has bought a European stock and expects the EUR exchange rate to decline, can hedge his currency exposure by selling the EUR against the USD.
Currency markets are ideally suited for speculative trading. The foreign exchange market has a daily volume in excess of 1.5 trillion USD, which is 50 times the size of the transaction volume of all the equity markets taken together. This makes the foreign exchange market, by far, the most liquid and efficient financial market of the world. Thanks to its efficiency, there is little or no slippage of market price for the execution of even large buy and sell orders. Traders are able to take advantage of intra-day volatility thanks to the low spreads and enter positions for short time periods, such as minutes and hours. Unlike equity trading, where restrictions limit a trader's ability to profit from a market down turn, there are no such constraints on currency trading. Currency traders can take advantage of both up and down trends thus increasing their profit potential.
Last Update: Mar 10, 2009
What is currency trading?
Answer:
Also referred to as foreign exchange, FX or Forex, currency trading is the trading of one currency against another. In terms of trading volume, the currency exchange market is the world's largest market, with daily trading volumes in excess of $1.5 trillion US dollars. This is orders of magnitude larger than the bond or stock markets. The New York Stock Exchange, for example, has a daily trading volume of approximately $50 billion.
Last Update: Mar 11, 2009
What is the margin ratio?
Answer:
The ratio at which your margin can be leveraged in a trade. You may choose a 10:1, 20:1, 30:1, 40:1, or 50:1 margin ratio for your currency trading account at the time when you create your account.
For example, if you choose a ratio of 20:1, this means you can take a position that is 20 times greater than your margin availability. For a full description on how margin works on the 30INV Platform, please read Understanding 30INV Rules.
Last Update: Mar 19, 2009
What are the most commonly traded currencies?
Answer:
The most commonly traded currencies are: USD, EUR, JPY, GBP, CHF, CAD and AUD.
The most commonly traded currency pair is EUR/USD.
Last Update: Mar 11, 2009
What does it mean to be "long" or "short" a currency?
Answer:
Being long means buying a currency. Being short means selling a currency.
If a trader goes long USD/JPY, he or she buys US Dollars and sells Japanese Yen. Buying a currency is synonymous with taking a long position in that currency. A trader takes a long position in a currency if he or she believes it will appreciate in value.
If a trader goes short USD/JPY, he or she sells US Dollars and buys Japanese Yen. Selling a currency is synonymous with shorting that currency. A trader would short a currency if he or she believes it will depreciate in value.
Last Update: Mar 11, 2009
Where can I get advice on the currency markets?
Answer:
30INV does not provide consulting services or offer direct trading and investment advice.
Last Update: Mar 08, 2009
Technical Support
Select a sub-category to search, or review the top Knowledge Base resources for this category listed below
I made a trade for one EUR/USD lot. I just closed the trade for 100 PIPS profit, but my account balance barely changed, why?
Answer:
On the 30INV Platform, 1 "lot" is equal to 1 unit of the base currency (i.e. 1 EUR/USD = 1 EUR). As such, a 100 PIP profit on 1 unit of EUR/USD is only $0.01. (For reference 10,000 units of EUR/USD makes 1 PIP = $1).
We have a Profit Calculator that you can use to decide on how many units you want to trade.
Last Update: Mar 10, 2009
Is trading via 30INV's FXTrade secure?
Answer:
30INV's platform employs state of the art security and encryption technology to ensure that your transactions remain private and secure.
30INV uses ServerVault to host its servers. ServerVault offers multiple redundant tier-one bandwidth providers, a state-of-the-art predictive network management system and N+N power redundancy. ServerVault is the first commercial data center to meet Department of Defense standards for SCIF protection.
Last Update: Mar 01, 2009
Why can't I connect to the Platform?
Answer:
When you log in to the 30INV FXTrade Platform, a small loading window should appear in order to launch the platform. There may be a number of reasons why you may not see the window or the window may appear but the loading bar does not move:
1) Do you have popup blocking software? Popup blocking software will not allow the trading platform to load. Please deactivate this software to allow popups from 30INV. Please visit our Pop-up Troubleshooting page for information on how to disable the most commonly used pop-up blockers.
2) Your Internet browser cache may be corrupted. Please use our instructions on how to clear your Java cache.
3) Are you behind a Firewall? The 30INV platform will only operate if the firewall will allow HTTP requests and connections to 30inv.com on Ports 80 and 9700. You should enable your firewall to let the 30INV platform access these ports.
4) 30INV is Java based, therefore Java must be enabled in order for the window to appear. If you have an older version of Java (older than 1.4), you may need to update Java. To install Java, please visit Sun's Java web site.
If the above suggestions do not work please fill out our online form to help us gather additional information.
Last Update: Mar 05, 2009
Trading with 30INV
Select a sub-category to search, or review the top Knowledge Base resources for this category listed below
How much does it cost to trade with 30INV?
Answer:
There are no costs other than the spread to trade with 30INV. Trading clients pay the spread only (1.2-3 pips on all major currencies traded), with no fixed transaction fees or service charges.
Last Update: Mar 07, 2009
What is the minimum and maximum trade size?
Answer:
There is no minimum trade size with 30INV - you can trade as little as $1.
The maximum trade size is $50,000. For example, if you were trading EUR/USD, the maximum trade you could make would be for 50,000 EUR. Note that you can make more than one trade of 50,000 units if you would like your position size to be larger than this limit.
Last Update: Mar 12, 2009
What are 30INV's trading hours?
Answer:
24 / 7 - 30INV is the only Internet-based platform currently accepting trades over the weekend.
Last Update: Mar 12, 2009
Can I make a trade over the phone?
Answer:
As a 100% automated platform, 30INV does not offer a phone trading option. The trading platform does, however, allow users to place stop-loss, take-profit and upper and lower bound limits to facilitate trades. These orders will automatically be honored/executed regardless of system failures or the customer's inability to gain access to the system.
Last Update: Feb 23, 2009
30INV Frequently Asked Questions (FAQs)EmailPrint
Account AdministrationSelect a sub-category to search, or review the top Knowledge Base resources for this category listed below
How do I open an account?Answer:
Account opening consist of 3 steps:
1.
Register and create an account: create an account by submitting your application online or by downloading the forms in PDF format and submitting the completed forms to 30INV Corporation.2.
Activate your account: the activation instructions are sent to your email address once step 1 (registration) is complete.3.
Confirm your identification: Upon activation, you will need to confirm your identification (PDF form).Once your identification documents have been processed, you will be sent an email indicating that your account is ready for funding.
Please visit our Account Opening page for full details on the application and legal forms required.
Last Update: Mar 14, 2009
Can I have more than 1 30INV account?Answer:
Yes, as long as the additional accounts are sub-accounts linked to your Primary 30INV account.
We allow each customer to have one primary account, however you can have more than one sub-account. The extra benefit of that is that you will be able to switch from one account to the other without having to log out and log back in as well as transfer funds between these accounts.
Note also that you can have sub-accounts in different currencies and with different leverage.
If you wish to open a sub-account, please contact us with your Primary account number, the desired currency of the sub-account, the desired leverage, and the name of the sub-account (the name is optional).
Please note, self-referring is prohibited.
Last Update: Mar 10, 2009
Do I have to live in the U.S. to open an account?Answer:
No. 30INV clients do not have to reside in the United States to open an account with Company.
In addition to US Dollar (USD) and Euro (EUR) accounts, 30INV currently supports Canadian Dollar (CAD), Swiss Franc (CHF), Great Britain Pound (GBP), Japanese Yen (JPY), and Australian Dollar (AUD) accounts. For more information, please refer to our multicurrency accounts document.
Last Update: Mar 14, 2009
What is the minimum account balance?Answer:
Unlike most Internet-based FX trading platforms, there is NO minimum deposit for opening an account with 30INV.
Last Update: Mar 10, 2009
Does my margin deposit earn interest?Answer:
All customer funds are maintained in an interest bearing account. You will earn the current money market rate on your deposit.
Last Update: Mar 10, 2009
How can I change my account details?Answer:
To change your account details, click on the 'Account' menu at the top of the platform and select 'Edit Account' from the drop down menu. You may need to log out and log back in to see the change.
Last Update: Mar 09, 2009
Can I change my account currency?Answer:
You can change the home currency of your account only if you have not funded the account. Regretfully, we will not be able to change your account currency if funds have already been transferred to your account.
Last Update: Mar 09, 2009
What is my home currency?Answer:
Your home currency is the currency that your 30INV account balance is held in. You would have selected this currency when you opened your account. All trades are settled in your home currency.
Last Update: Mar 09, 2009
Currency TradingSelect a sub-category to search, or review the top Knowledge Base resources for this category listed below
Why trade currencies?Answer:
Currencies are traded for hedging and speculative purposes. Various market participants such as individuals, corporations, and institutions trade forex for one or both reasons.
Corporate treasurers, private individuals and investors have currency exposures during the the regular course of business. The 30INV Platform is an ideal platform to hedge any such exposure. An investor, who has bought a European stock and expects the EUR exchange rate to decline, can hedge his currency exposure by selling the EUR against the USD.
Currency markets are ideally suited for speculative trading. The foreign exchange market has a daily volume in excess of 1.5 trillion USD, which is 50 times the size of the transaction volume of all the equity markets taken together. This makes the foreign exchange market, by far, the most liquid and efficient financial market of the world. Thanks to its efficiency, there is little or no slippage of market price for the execution of even large buy and sell orders. Traders are able to take advantage of intra-day volatility thanks to the low spreads and enter positions for short time periods, such as minutes and hours. Unlike equity trading, where restrictions limit a trader's ability to profit from a market down turn, there are no such constraints on currency trading. Currency traders can take advantage of both up and down trends thus increasing their profit potential.
Last Update: Mar 10, 2009
What is currency trading?Answer:
Also referred to as foreign exchange, FX or Forex, currency trading is the trading of one currency against another. In terms of trading volume, the currency exchange market is the world's largest market, with daily trading volumes in excess of $1.5 trillion US dollars. This is orders of magnitude larger than the bond or stock markets. The New York Stock Exchange, for example, has a daily trading volume of approximately $50 billion.
Last Update: Mar 11, 2009
What is the margin ratio?Answer:
The ratio at which your margin can be leveraged in a trade. You may choose a 10:1, 20:1, 30:1, 40:1, or 50:1 margin ratio for your currency trading account at the time when you create your account.
For example, if you choose a ratio of 20:1, this means you can take a position that is 20 times greater than your margin availability. For a full description on how margin works on the 30INV Platform, please read Understanding 30INV Rules.
Last Update: Mar 19, 2009
What are the most commonly traded currencies?Answer:
The most commonly traded currencies are: USD, EUR, JPY, GBP, CHF, CAD and AUD.
The most commonly traded currency pair is EUR/USD.
Last Update: Mar 11, 2009
What does it mean to be "long" or "short" a currency?Answer:
Being long means buying a currency. Being short means selling a currency.
If a trader goes long USD/JPY, he or she buys US Dollars and sells Japanese Yen. Buying a currency is synonymous with taking a long position in that currency. A trader takes a long position in a currency if he or she believes it will appreciate in value.
If a trader goes short USD/JPY, he or she sells US Dollars and buys Japanese Yen. Selling a currency is synonymous with shorting that currency. A trader would short a currency if he or she believes it will depreciate in value.
Last Update: Mar 11, 2009
Where can I get advice on the currency markets?Answer:
30INV does not provide consulting services or offer direct trading and investment advice.
Last Update: Mar 08, 2009
Technical SupportSelect a sub-category to search, or review the top Knowledge Base resources for this category listed below
I made a trade for one EUR/USD lot. I just closed the trade for 100 PIPS profit, but my account balance barely changed, why?Answer:
On the 30INV Platform, 1 "lot" is equal to 1 unit of the base currency (i.e. 1 EUR/USD = 1 EUR). As such, a 100 PIP profit on 1 unit of EUR/USD is only $0.01. (For reference 10,000 units of EUR/USD makes 1 PIP = $1).
We have a Profit Calculator that you can use to decide on how many units you want to trade.
Last Update: Mar 10, 2009
Is trading via 30INV's FXTrade secure?Answer:
30INV's platform employs state of the art security and encryption technology to ensure that your transactions remain private and secure.
30INV uses ServerVault to host its servers. ServerVault offers multiple redundant tier-one bandwidth providers, a state-of-the-art predictive network management system and N+N power redundancy. ServerVault is the first commercial data center to meet Department of Defense standards for SCIF protection.
Last Update: Mar 01, 2009
Why can't I connect to the Platform?Answer:
When you log in to the 30INV FXTrade Platform, a small loading window should appear in order to launch the platform. There may be a number of reasons why you may not see the window or the window may appear but the loading bar does not move:
1) Do you have popup blocking software? Popup blocking software will not allow the trading platform to load. Please deactivate this software to allow popups from 30INV. Please visit our Pop-up Troubleshooting page for information on how to disable the most commonly used pop-up blockers.
2) Your Internet browser cache may be corrupted. Please use our instructions on how to clear your Java cache.
3) Are you behind a Firewall? The 30INV platform will only operate if the firewall will allow HTTP requests and connections to 30inv.com on Ports 80 and 9700. You should enable your firewall to let the 30INV platform access these ports.
4) 30INV is Java based, therefore Java must be enabled in order for the window to appear. If you have an older version of Java (older than 1.4), you may need to update Java. To install Java, please visit Sun's Java web site.
If the above suggestions do not work please fill out our online form to help us gather additional information.
Last Update: Mar 05, 2009
Trading with 30INVSelect a sub-category to search, or review the top Knowledge Base resources for this category listed below
How much does it cost to trade with 30INV?Answer:
There are no costs other than the spread to trade with 30INV. Trading clients pay the spread only (1.2-3 pips on all major currencies traded), with no fixed transaction fees or service charges.
Last Update: Mar 07, 2009
What is the minimum and maximum trade size?Answer:
There is no minimum trade size with 30INV - you can trade as little as $1.
The maximum trade size is $50,000. For example, if you were trading EUR/USD, the maximum trade you could make would be for 50,000 EUR. Note that you can make more than one trade of 50,000 units if you would like your position size to be larger than this limit.
Last Update: Mar 12, 2009
What are 30INV's trading hours?Answer:
24 / 7 - 30INV is the only Internet-based platform currently accepting trades over the weekend.
Last Update: Mar 12, 2009
Can I make a trade over the phone?Answer:
As a 100% automated platform, 30INV does not offer a phone trading option. The trading platform does, however, allow users to place stop-loss, take-profit and upper and lower bound limits to facilitate trades. These orders will automatically be honored/executed regardless of system failures or the customer's inability to gain access to the system.
Last Update: Feb 23, 2009
© 1996 - 2009 30INV Corporation. All rights reserved. All Registered Trade Marks used on this Website, whether marked as Trade Marks or not marked, are declared to belong to their respective owner(s). 30INV Corporation owns Trade Marks of all its "FX" products.
Our office: 528 Little Collins Street Melbourne, Australia
Tel : (+61) 39 005 7373